How do you know we consider the issue as solved?
Normally a problem will only be considered as solved after consultation with you. To avoid any kind of misunderstanding , we will send you an e-mail to confirm that we have closed the case.
If you don’t consider the problem as solved, or if it reoccurs, you can always contact our helpdesk again. In this case please mention it’s about the same problem, so that our support engineer can check the case history.
