Field Service for maintenance companies

A well-organised field service is crucial for maintenance companies. But without digital support, it quickly becomes complex: schedules run late, communication breaks down and work orders get lost. With a smart solution such as Microsoft Dynamics 365 Field Service, you can work in a structured, mobile and customer-focused way. This reduces errors, increases efficiency and offers your customers a reliable service.

From reactive to proactive maintenance

As a maintenance company, you face a wide range of tasks every day: from scheduled maintenance to urgent interventions. Without an overview and automation, you lose valuable time. Field Service Management helps you organise your field service intelligently. You plan based on availability and expertise, track assignments in real time and automate work orders. This allows you to work more efficiently, reduce administration and increase customer satisfaction.

What are the benefits of Field Service Management?

  • Smart planning based on location, availability and skills
  • Real-time monitoring of maintenance orders and malfunctions
  • Mobile access to customer information, work orders and history
  • Less paperwork thanks to automation
  • Better communication between office and field staff
  • Faster interventions and higher customer satisfaction

Streamline your maintenance team with Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service enables you to digitise your maintenance processes. You can plan more efficiently, work on the move and track every assignment in real time. This gives you more control over your field service and enables you to offer your customers a smooth and reliable service.

How does Dynamics 365 Field Service assist with preventive maintenance?

You can set up maintenance schedules based on time, usage or sensor data, allowing you to take proactive action before problems arise.

Can maintenance contracts and SLAs be integrated into the system?

Yes, you can link contractual agreements to customers and assets, including automatic triggers when SLAs are exceeded.

Is it possible to keep track of maintenance history per customer or device?

Absolutely. Every intervention is logged, giving you a complete overview of work carried out and future needs.

How does the system support technicians on site without an internet connection?

Technicians can work offline using the mobile app. Once the connection is restored, all data will be synchronised.

Can Dynamics 365 Field Service be linked to our existing ERP or CRM?

Yes, the system is flexible and can be integrated with your existing software, so that data is automatically synchronised and you can work more efficiently.

Optimising your maintenance service together

Do you want to better support your technicians, respond more quickly to interventions, and provide your customers with a smooth service? Savaco helps you to make optimal use of Microsoft Dynamics 365 Field Service for your maintenance company.

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