Many organisations have already digitised their core processes, but continue to struggle with smaller, repetitive tasks that cost time and money. Think of approval flows, data processing or reporting that are still done manually. AI Agents tackle precisely this challenge: they understand context, make decisions and perform tasks autonomously. This way, automation is no longer an expensive IT exercise, but a smart way to increase productivity and avoid errors.
With Copilot, you can use AI Agents to get more done in less time. They automate routine tasks, retrieve information and perform actions within your trusted Microsoft apps. This allows you to work smarter, without additional tools or complex integrations.
Want more than standard functionality? With Copilot Studio, you can easily build AI agents that perfectly match your processes. Start from a template or design from scratch with natural language and low-code, so you can quickly create agents that automate specific tasks and workflows.
AI agents come in various forms, depending on how complex your processes are. From simple information processing to autonomous decision-making: these are the three main types and their applications.
TIP: Start simply with informative or executive agents and expand step by step. As your governance and data quality improve, you can evolve to autonomous agents for maximum impact.
Traditional AI models support people in specific tasks, while AI Agents can perform entire workflows independently. They can reason, remember, learn and even assess when human assistance is needed, making them versatile digital assistants for a wide range of business processes.
Low-code tools such as Power Automate are ideal for structured processes with clear rules. You can build workflows yourself without any programming knowledge, but they are static and cannot handle exceptions. AI agents go further: they make autonomous decisions based on context and goals, control multiple systems and learn as they go. This makes them suitable for complex, dynamic processes that do not always follow a fixed pattern.
Yes. AI Agents operate within your secure environment and follow governance and privacy guidelines such as GDPR.
AI Agents operate with built-in controls and human validation. This allows you to combine automation with certainty.
Yes. AI Agents are scalable and suitable for both SMEs and larger organisations.
You will learn what AI Agents are, how Copilot Studio and SharePoint agents work, and what steps are needed to get started yourself. You will gain practical insights to immediately create value in your business.
You don't have to figure it out on your own. Our experts are happy to help you determine the right approach and set up your first Agent together. Contact us and discover how easy it can be to use AI Agents for smarter processes.
