Make spare parts and manuals accessible with NeoSpace and MySavaco

In the digital thread, innovation does not stop after the sale of your product. With a user-friendly spare parts portal and animated technical manuals, you make the difference between adequate and excellent after-sales service for your customer.

Take your after-sales service to the next level

When you manufacture complex products with a long lifespan, spare parts and technical manuals play an important role in your after-sales service. They provide crucial information for installers, maintenance technicians and users of your product. However, managing and making available spare parts catalogues and technical manuals remains a challenge for many manufacturers. Customers spend endless time searching for the right spare parts or documents, internal teams repeatedly answer the same questions, and errors in orders cause frustration and extra costs.

With NeoSpace and Savaco's customer portal MySavaco, you keep all this information up-to-date and centralised, and offer it in the form of a smart spare parts portal and animated manuals. This way, your customers can easily find the right spare parts and manuals, and you make your after-sales service scalable and more customer-focused.

Spare part portal

With NeoSpace from Inneo, combined with Savaco's customer portal MySavaco, you can have an online catalogue in a matter of weeks where your customer can search for, select and request spare parts themselves. If you also connect your portal to your ERP, your customer can even proceed to order immediately.

Technical manuals

Compiling a technical manual also becomes easier with NeoSpace. You always start with your up-to-date 3D model, on which you apply animations that installers, maintenance technicians and your customer on site can visualise. This way, they can see step by step which actions need to be taken.

Make ordering spare parts easy

Providing spare parts for your customers is not straightforward. Many manufacturing companies encounter some recurring issues. Do you recognise these questions or do you sometimes receive them from your customer?

Can your customer choose the correct spare part themselves? Or do they need support from your after-sales staff? With insufficient product information or images, it is not easy for your customer to identify the correct part in an online catalogue, let alone know how it should be installed.
How do you keep your catalogue up to date? Outdated, inaccurate information in your catalogue leads to incorrect orders and faulty repairs.
What process is behind ordering spare parts? Often there is no integration with your order and stock management, which leads to delivery delays.

With a visual solution for your customer portal, you make it much easier for your customer to select the right spare parts in an intuitive way. With NeoSpace, you start from your 3D model to visually present your product to your customer, always using up-to-date information on each spare part. Integrate this visualisation into a smart customer portal like MySavaco, and you have a user-friendly spare parts catalogue that elevates your after-sales service.

Bring digital information to life with MySavaco

MySavaco has for years been the portal where Savaco customers can find all documentation for their projects, and now we are bringing MySavaco to your organisation as well. With MySavaco, you gather all your digital product information in one clear portal. Spare parts, technical manuals and 3D visualisations: all information is up-to-date and readily accessible for your customers, technicians and service partners. In this way, MySavaco forms the face of your digital thread. The benefits of MySavaco speak for themselves:

All product information (from engineering to production to maintenance) comes together on a single platform.
With options for access management, you determine who gets access per customer, product or project.
Additional features can be easily added so that your MySavaco customer portal can grow along with your organisation.

Why build your spare parts portal with NeoSpace and MySavaco?

Independent management: you can manage, update and supplement all content of your portal yourself. Savaco, of course, supports you wherever you need it.
Intuitive 3D visualisation: thanks to a 3D visualisation based on your CAD model, your customer can easily find, select and order spare parts.
Improved communication: thanks to your customer portal, your employees and customers speak the same language and you enhance communication, both internally and with your customer.
Modular licensing model: pay only for the functionality you currently need and let your customer portal grow with your business.
Easy integration: connect your spare parts portal to other systems such as ERP to manage orders, stock and deliveries even more smoothly.

Customer story

With a new customer portal towards more efficient customer service at Matthys Group

At Matthys Group, innovation is about much more than designing complex machines. Together with Savaco, the company focuses on strong after-sales service and internal efficiency gains with MG Portal, a new customer portal based on NeoSpace technology, where customers can easily find spare parts using the 3D model of their machine.

"We work more efficiently, and our customers experience better service," concludes Paul. "Savaco has helped us set up a flexible and scalable system that grows with our ambitions." - Paul Tack, IT Manager Matthys Group

Check the full story

Clearly visualise assembly or maintenance instructions

Fortunately, the era of paper manuals is over! With NeoSpace, you can create an animated technical manual for your product or machine, allowing you to clearly explain step by step to installers, maintenance technicians and end users how to carry out assembly, repairs or maintenance. Since you start from your 3D model, you ensure that your instructions are always correctly visualised with up-to-date product information.

NeoSpace in practice

Curious about what such a spare part portal and technical manuals actually look like? In this webinar, expert Lien shows you how to use your 3D model with NeoSpace for much more than just engineering.

Watch the on-demand webinar

whitepaper

Why a digital thread is indispensable for manufacturing companies

Are you already familiar with the concept of the digital thread? In this whitepaper, you will learn not only what a digital thread exactly is, but also why, as a manufacturing company, you are better off focusing on connected product information throughout the entire lifecycle of your product.

Download the whitepaper

How do you want to optimise your after-sales service?

Do you want to offer your customers better service with a user-friendly spare parts portal and clear technical manuals? Fill in the form and share your challenges with our experts. Our team is ready to provide you with appropriate advice and practical tips.