CRM for manufacturing companies

Als productiebedrijf wil je focussen op wat telt: kwaliteit leveren, klanten tevreden houden en je processen efficiënt beheren. Toch slorpt administratie en versnipperde communicatie vaak veel tijd op. Een CRM-systeem op maat van productiebedrijven helpt je om klantrelaties te versterken, service te verbeteren en je interne werking te stroomlijnen.

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More efficiency, less chaos

Manufacturing companies often work with complex processes, multiple departments and a diverse customer base. How do you maintain oversight and speed in your customer management? A CRM system such as Microsoft Dynamics 365 provides a central place for all customer information, communication and service interactions. This way you avoid mistakes, save time and increase customer satisfaction.

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Why a CRM is essential for manufacturing companies

A modern CRM system helps you to:

  • Manage customer data centrally: from quotation to service intervention.
  • Streamline sales and service: follow-up of leads, quotations, orders and complaints.
  • Personalise marketing: targeted campaigns based on customer behaviour.
  • Plan service interventions: through integration with Field Service.
  • Gain insights: dashboards and reports on customer satisfaction, sales trends and service performance.

CRM + ERP + Field Service: one integrated platform

For manufacturing companies, the connection between CRM, ERP and Field Service is crucial. Consider:

  • Sales having direct visibility into stock levels and delivery times.
  • Service automatically accessing customer and product history.
  • Finance linking invoicing automatically to service interventions.

This integration reduces errors, speeds up processes and improves the customer experienc

 

The power of Microsoft Dynamics 365

Bring your sales, service and production together in one integrated system. With Microsoft Dynamics 365 you work more efficiently, increase customer satisfaction and gain control over your entire business operations.

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Ready to strengthen your manufacturing company with CRM?

Do you want to know how Microsoft Dynamics 365 can help your manufacturing company grow? Contact us for a free demo or tailored advice.

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