For Clippard, a manufacturer and distributor of pneumatic valves, a CRM system is essential for managing customers and developing the market in a structured way. Together with the Dynamics 365 experts at Thrives, which recently joined the Savaco family, Clippard embarked on a six-week CRM Kickstart programme. And with great results, says Dirk Thomas, Sales & Administration Manager at Clippard.
Clippard manufactures and distributes pneumatic valves for medical and analytical applications. The US-based company has a branch in Louvain-la-Neuve, from where it distributes its products across the European market. For Dirk Thomas, Sales & Administration Manager at Clippard, a CRM system is essential for developing the European market in a structured way. “If you can’t centralise all your customer-related data to actively approach the market, you’re nowhere,” says Dirk. Clippard did not yet have a CRM system, so Dirk set out to find a partner who could help him implement a CRM solution. Thrives proved to be the ideal partner for Clippard.
Together with Thrives, Clippard launched a six-week CRM kickstart programme. “With a kickstart programme like this, we help companies set up and implement a CRM system based on Microsoft Dynamics 365 in a very short timeframe, so they can quickly reap the benefits,” explains Nathan Vanblaere, Managing Partner at Thrives.
This approach, which delivers rapid results, clearly went down well with Clippard: “During the first meeting with project manager Marc and functional consultant Glenn, the project was discussed in detail, and a tight schedule was drawn up. There was an instant connection between us and the Thrives team,” says Dirk. “From then on, the project ran very smoothly. Crucially, everything discussed during that initial kick-off meeting was actually delivered.”
Dirk looks back with satisfaction on the journey he has undertaken with Thrives and is delighted with the result. “The way Glenn worked with us throughout the entire process has ensured that the result exceeds what we had initially set out to achieve,” says Dirk. “We now have additional functionalities at our disposal, particularly in terms of reporting, which we hadn’t thought of at the start. This is a real bonus for us.”
Putting customers first and engaging them more actively with your business and products: Microsoft Dynamics 365 technology enables you to optimise your sales organisation and tap into new markets. Thrives and Savaco are here to help you successfully implement Dynamics 365 within your organisation. Want to find out how? Get in touch with our experts today and discover our Customer Engagement solution.