Miscellaneous

Linum Group creates efficiency gains and higher employee satisfaction with Xurrent (previously 4th)

In order to increase efficiency within the Linum Group, it was considered to use technology to better support internal services such as IT, Facility, HR, R&D and to streamline certain processes. Today, all questions and incidents are centralized through the use of the Xurrent service management tool (previously 4me), which means that employees are now helped much faster and get answers to their specific question, whatever it may be. With sensitive time savings and higher satisfaction among the Linum employees as a result.

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View the Linum Group testimony

Linum, gevestigd in Kuurne, werkt samen met Savaco voor hun IT

challenge

Efficiency gains throughout the organization

Linum Group is an international group of companies with roots in Kuurne and is known as an innovative B2B player in the field of refrigeration equipment, HVAC installation accessories, textile channels and equipment linked to catering, food industry and intralogistics. The family business has experienced nice growth in recent years, but also suffered from some growing pains. In order to increase efficiency within the organization, it was therefore examined how technology could better support internal services such as IT, HR, Facility, Product Management and how certain processes could be better streamlined.

www.linum.eu

Linum Group gaat voor efficiëntiewinst met 4me service management

The solution

Streamlined internal services with Xurrent (previously 4th) ESM platform

Linum initially had a lot of internal communication via 'classic' e-mail traffic. Questions addressed to HR, IT issues, practical questions about the building and the workplace (eg reservation meeting room) .... At some point this was no longer manageable, so a new way was sought to safeguard all those questions and to deal with them in a correct and faster way. The choice of an enterprise service management (ESM) platform was quickly made.

The multitude of (repetitive) questions from employees is now centralized in Xurrent (previously 4th). The advantage is:

All questions and incidents are handled from 1 platform
A seamless and uniform user experience across departments
The employee can find answers via FAQ
The user sees the status of his ticket and can follow it up
Accessible via app on PC and smartphone, so accessible to everyone
An analysis can be made and adjusted in this way

The advantage of Xurrent as a service management tool is that communication is not only one direction, from the company to employees, but that you can communicate in two directions.

Toon Van Overschelde

Operations Manager

outcome

user-friendly platform with faster handling of questions and problems

Today, not only IT uses the Xurrent tool, but also the HR department, facilities and even product management. Each of these departments now has a tool that is very simple, very clear and clear.

"Employees find that thanks to Xurrent, things are started faster and resolved faster," said Operations Manager Toon van Overschelde.

The biggest advantage of the tool is that you can work as a team. And can solve everything from problem or question as a team.

Frederik Moreel

IT Manager

The collaboration

sustainability and satisfaction first

For many years, Linum Group has been counting on the Savaco team to guide and intensively support them in their digital challenges and all their IT issues. Managing director Fred Vanderbeke on this sustainable cooperation:

"We have been doing a nice course with Savaco for two decades. And we are happy with them and I hope they are with us! "

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