As a utility company, you want to be able to switch quickly: from an urgent malfunction to planned maintenance or inspection. But without an overview and digital support, your field service often remains reactive. Field Service Management brings structure, speed and flexibility to your processes. You plan based on availability, location and skills, track assignments in real time and automate work orders. This allows you to anticipate problems before they arise, reduce the workload for your technicians and offer your customers smooth, reliable service, day after day.
With Dynamics 365 Field Service, you can digitise your field service from A to Z. You can plan more efficiently, work on the move and track every assignment in real time for greater control, fewer errors and satisfied customers.
You plan maintenance based on availability, location and urgency. Thanks to real-time data and smart algorithms, you can optimise routes and avoid duplicate or late interventions.
Yes, the system is flexible and can be integrated with your existing tools such as ERP, SCADA or GIS. This allows you to work from a single source of truth and avoid duplicate data entry.
The mobile app gives technicians access to their schedules, customer data, work orders and manuals wherever they are. This allows them to work more efficiently and without errors.
Absolutely. Thanks to IoT integrations, the system detects deviations and can automatically create work orders, schedule technicians and inform customers.
Built-in dashboards and reports allow you to closely monitor performance, SLAs, and customer satisfaction. This enables you to make adjustments where necessary and demonstrate your added value to internal and external stakeholders.
Would you like to resolve malfunctions more quickly, provide better support to your technicians, and offer your customers smooth service? We would be happy to discuss how Field Service Management can help your utility company move forward. Please leave your details and we will contact you shortly.
