Microsoft Dynamics 365 Field Service

Efficient planning and follow-up of interventions
Satisfied customers or citizens thanks to efficient field service
Less administration with digital support

Want to organise your field service better?

Always the right service, at the right time

With Microsoft Dynamics 365 Field Service, you can track your field service completely digitally and clearly. Whether it concerns maintenance, inspections, repairs or reports, your employees have real-time insight into their assignments and can respond immediately to any request. Thanks to mobile access, automatic work orders and integrated inventory management, every intervention is faster, more efficient and more customer-focused. This not only improves customer or citizen satisfaction, but also gives your team the tools to work smarter, reduce errors and make more of an impact every day.

What's more, AI and Copilot take things a step further: smart suggestions, predictive maintenance and real-time insights make your service even more proactive and efficient.

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Specific AI applications

Why choose Field Service Management with Dynamics 365?

You want satisfied customers or citizens. You want a field service that runs smoothly. And you want to spend less time on administration or planning chaos. Microsoft Dynamics 365 Field Service gives you all the tools you need to plan your service better, manage your employees more efficiently and respond more quickly to every request. That's why more and more organisations are choosing this solution:

Efficient and cost-effective
Satisfied employees, customers and citizens
Faster interventions and fewer errors
Less administration, more automation
Smoother collaboration between office and field service

Dynamics 365 Field Service for your business

Local authorities

Field Service enables you to efficiently manage interventions, assets, and notifications, ensuring that your services to citizens run smoothly and transparently.

Installation

Field Service streamlines your planning, dispatching and follow-up of installations, with real-time insight into material usage and work orders.

Utilities

Field Service assists utility companies in coordinating field work, tracking assets, and ensuring service quality.

Maintenance

With Field Service, you can accurately track your maintenance orders, increase your first-time fix rates, and improve customer satisfaction.

HVAC

For HVAC companies, Field Service offers a smart way to manage maintenance contracts, interventions and customer communication.

The municipality of Destelbergen digitises its field service

Microsoft Dynamics 365 Field Service is not only valuable for businesses, but also for local authorities. Municipalities, cities and government agencies that work with a technical service or reporting system can greatly improve their operations with an efficient digital solution for planning, follow-up and communication.

The municipality of Destelbergen uses Dynamics 365 Field Service to give its field staff an overview of their schedule at a glance. And all this via a mobile application. What's more, the field staff can respond quickly to reports from citizens. The result: faster interventions, a better overview and satisfied Destelbergen residents.

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Transform your Field Service with AI & Copilot

Scenario 1

Smart planning with Copilot

As a planner, you waste a lot of time manually assigning technicians based on availability and skills. Copilot analyses real-time schedules, locations and competencies and automatically proposes an optimal schedule.

Scenario 2

Summary per work order

As a technician, you often lack sufficient context when arriving on site. With the help of Copilot, you can generate a short briefing based on work order history, IoT data and customer information, so you know immediately what is going on.

Scenario 3

Predictive maintenance with AI

Unexpected malfunctions lead to downtime and high costs. With the help of AI, you can monitor IoT sensors and predict malfunctions. Copilot automatically creates a work order and orders parts, enabling proactive interventions.

Microsoft Dynamics 365 for every business

Microsoft Dynamics 365 offers more than just Field Service. Discover how this powerful, modular platform streamlines all your business processes and offers seamlessly integrated solutions tailored to your organisation, whether small or large. Explore all the possibilities and discover how Dynamics 365 helps you grow, work more efficiently and serve your customers better!

The benefits of Dynamics 365

How can Field Service Management save me time and money?

With Dynamics 365 Field Service, you can keep track of your technicians and the system automatically creates the most efficient schedule, taking into account travel time, skills and appointments. This helps you avoid duplicate trips, resolve issues faster and save costs.

How is AI used in my Field Service software?

AI in Dynamics 365 Field Service makes your field service smarter and more proactive. The built-in intelligence automatically schedules the right technician and route, prevents breakdowns through predictive maintenance, and analyses data from IoT devices to identify problems early on. AI also supports your team on the road, for example with Copilot in the mobile app, which completes work orders and makes suggestions. The result: faster planning, less downtime and better service.

Can Dynamics 365 Field Service be linked to my ERP or CRM?

Yes, Dynamics 365 Field Service integrates with systems such as CRM and ERP. This allows customer data, work orders and stock to flow automatically, avoiding duplicate input and enabling faster, error-free collaboration between service, sales and administration.

How does IoT assist with field service?

IoT makes your field service proactive: sensors on equipment report deviations and performance in real time, after which your systems automatically create tickets or schedule maintenance. In combination with Dynamics 365 Field Service, you can schedule maintenance before a defect occurs, send the right technician with the right parts, and avoid unnecessary downtime.

Who is Field Service software suitable for?

For any organisation with a mobile or technical field service (from installers and maintenance companies to machine builders, facility managers and local authorities). Whether you have 5 or 500 technicians, Dynamics 365 Field Service helps you plan better, respond faster and follow up more professionally.

Ready for an efficient field service?

Would you also like to process notifications or interventions more quickly, reduce your employees' workload and increase citizen or customer satisfaction? Savaco, your Microsoft Solutions Partner, helps you make optimal use of Dynamics 365 Field Service for your organisation.