Enterprise Service Management: a single platform for all your internal services

Ask your questions to the right colleague
Find answers yourself in one central location
Streamline and automate internal processes

Supporting employees

As an organisation grows, so does the number of employees. The more colleagues there are, the more difficult it becomes to support them with their questions, comments or problems. Without processes in place, this becomes unsustainable for an internal IT or HR department in the long run.

Thanks to Enterprise Service Management (ESM), employees no longer have to search for the right channel or the right person to answer their questions: the solution does it for them. In this way, ESM ensures that internal processes run much more efficiently.

What is Enterprise Service Management (ESM)?

Employees in an organisation often have numerous tools at their disposal for asking questions or submitting requests to the organisation's support services. IT, Quality, HR, Facility Management: each department has its own system for handling questions from colleagues. However, it does not make sense for an employee to have to request holiday leave via one tool, report a problem with the Wi-Fi in another way, and use a third channel to have a contract reviewed or signed.

Enterprise Service Management (ESM) makes internal service provision much more logical and brings all internal matters together in a single application. An ESM tool works as a kind of internal help button on the employee's PC, smartphone or tablet, allowing them to ask any questions they may have about the ins and outs of the company.

An Enterprise Service Management tool significantly reduces the administrative burden on an organisation's support departments, allowing them to focus more effectively on their core tasks.

Louis Sabbe

COO Savaco

Smart internal support thanks to ESM

One central point of access to internal services and information
Less repetitive work for support teams
Quick guidance via digital assistant or self-service
Better collaboration between HR, IT, Facilities, Finance, etc.
Higher satisfaction among (new) employees

We did have a ticketing system, but it was hardly ever used. When we implemented Xurrent, this changed quickly.

Hans Callens

Group IT Director - Cabka

ESM and ITSM within Savaco with Xurrent

Savaco has resolutely chosen Xurrent for the roll-out of Enterprise Service Management and IT Service Management. As an Xurrent Silver Partner, we combine this powerful technology with our in-depth knowledge of Enterprise Service Management. This enables us to deliver solutions that really work in practice. Our goal? To streamline internal services, strengthen collaboration and help customers focus on their core tasks.

Discover Xurrent

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Download our whitepaper

Service Management in your organisation?

Are you and your employees unable to find the answer to your question right away? Do you see the added value of Service Management for your organisation? Request a meeting with the Savaco experts and take the first steps in guiding your colleagues.