What is ESM?
Organisations often provide their staff with a diversity of tools for submitting questions or applications from its supporting services. IT, Quality, HR, Facility Management: every service has its own way of dealing with the questions they are sent by their co-workers. Nevertheless, an employee may find it rather illogical that he/she has to use one tool to apply for holiday leave, another to report a WiFi malfunction and yet another to have a contract reviewed or signed.
Enterprise Service Management (ESM) makes the provision of internal services a lot more logical and brings all internal procedures together in a single, overarching application. An ESM tool works sort of like an internal help button on an employee’s PC, smart phone or tablet, and can be used to ask all manner of questions with regard to in-company procedures. No only that: the app is even able to provide automatic answers to many of the questions asked, and if a particular question cannot be answered it will direct you to the person who can.
Smart Enterprise Service Management with 4me technology
The 4me ESM application is not only more efficient and faster than most other service management tools on the market today; this app is also the only one that offers a number of extensive options for Service Integration and Management (abbreviated as SIAM). Not only does the 4me ESM tool optimise the provision of internal services; it also makes collaboration with external partners much more efficient. Imagine, for example that your organisation – like numerous others – outsources its IT and HR services to an external partner. Thanks to the 4me ESM tool, any questions for these external partners are also properly addressed and processed. This will also make it much easier to check if the SLAs you have concluded are being properly fulfilled.