Xurrent for Service Management

Relieve internal support services
Quick answers to all your questions
For employees and customers

Why choose Enterprise Service Management?

Enterprise Service Management (ESM) software supports companies in efficiently managing their (internal) services. An ESM application is a kind of internal help button on an employee's smartphone, tablet or PC, which they can use to ask any questions they may have about the ins and outs of the company. These questions may be directed at the IT department, the personnel department, the quality department or facility management; they can all be asked via a single central button. ESM therefore makes life easier for employees.

Our vision is to deliver IT solutions that offer tangible added value to our customers. With our new ESM tool, our goal remains the same: to help companies manage their services effectively so that they can focus more on their core activities.

Rik Vandemoortele

Savaco

Efficient internal and external support management with Xurrent

Xurrent makes internal processes much more efficient by centrally managing employee queries and automatically answering frequently asked questions via smart workflows. But Xurrent's power goes beyond that. Thanks to its unique support for Service Integration and Management (SIAM), the tool also smoothly manages the services provided by external partners. This allows you to maintain an overview and control of all support services within and outside your organisation.

The advantage of Xurrent as a service management tool is that communication is not just one-way, from the company to employees, but that you can communicate in both directions. View our collaboration >

Frederik Moreel

IT Manager - Linum

The benefits of AI within Xurrent

Xurrent uses powerful, built-in AI to make service management smarter and more efficient. What does that mean in concrete terms?

Automatic ticket classification and routing: AI ensures that every query goes straight to the right person.
Proactive follow-up and automation: Routine queries and follow-ups are handled automatically, resulting in faster ticket resolution.
Sentiment analysis: Xurrent detects user frustration at an early stage, enabling support teams to intervene more quickly.
AI as a smart assistant: AI supports employees with relevant suggestions, while humans remain central to complex queries.

Savaco rewarded as Xurrent Silver partner

As a partner of Xurrent, Savaco aims to enrich Xurrent's technology with Savaco's own knowledge of the business landscape in Flanders. In this regard, we have been recognised as an Xurrent Silver Partner and assist companies with the implementation of their own Enterprise Service Management software.

Discover our partnership

The role of Xurrent within Savaco

Savaco itself also uses Xurrent to streamline its internal and external services. Customers who use our Managed Services and the Savaco Service Desk can log tickets via Xurrent, giving them a clear overview of every query handled by the Service Desk. Tickets from Savaco colleagues to the Service Desk are also logged via Xurrent.

This is how Savaco approaches ITSM

Need Enterprise Service Management software?

Looking for a smooth implementation of Xurrent in your organisation? Savaco helps you successfully integrate ESM, so that internal processes run more efficiently and employees are assisted more smoothly. Count on our expertise for a solution tailored to your company. Contact us and discover what we can do for you!